China Daily News reported that Changchun Yatai Airport has won the Asia-Pacific Best Airport Award for the third time since 2018. Jilin Airport Group actively implements the "four services" and takes customer satisfaction as the fundamental starting point to improve service capabilities and quality. New standards, flight security has been refined. Flight security is the most concerned basic demand of passengers' air travel, and it is also a specific manifestation of doing a good job in passenger service work. Changchun Airport has compiled the "Changchun Airport Management Regulations" and perfected the "Changchun Yatai International Airport Flight Security Standards" to refine the classification of flight indicators, divide the flight security nodes, perfect the flight monitoring indicators, and refine the flight process management. The airport has continuously improved the flight security level. In 2022, the airport's annual flight departure rate was 97.16%, an increase of 5.54% over the previous year, ranking first in Northeastern China's major airports. New measures, transfer services have been simplified. Changchun Airport has guided the implementation of "Guidelines for Simplifying Passenger Transfer Services" to enrich the airport's departure and transit flight products, achieving a 7-airline transfer model with Changchun Airport as the hub, providing worry-free transfer services for passengers, and continuously improving the transfer passengers' travel experience. Deepening the development of high-speed and express lines, optimizing the "Changchun-Beijing" and "Changchun-Shanghai" high-speed lines, and providing special check-in counters, security channels, and special apron positions to meet the travel needs of business and government passengers. New ways, multi-modal transportation has been diversified. Changchun Airport has actively explored more convenient multi-modal transportation methods, continuously promoted the upgrading of air-rail transportation services, and jointly launched the "Air-Rail Love Express" service with Changchun Railway Station, providing convenient transfer and boarding services for passengers with disabilities, the elderly, and other priority passengers. Innovative cooperation models, opening Changchun Airport to Jilin City, Liaoyuan City, and Dehui City's intercity air-ground transportation bus lines, effectively solving the last kilometer problem of air travel, and improving the efficiency and experience of passengers' multi-modal transportation. "Fengxin" services, improving passenger service quality. "Fengxin" services, achieving passenger convenient travel. Changchun Airport has continuously optimized passenger travel services, fully utilizing airport passenger service hotlines, websites, and WeChat mini-programs to provide passengers with pre-travel information, extending the "passengers do not travel, information is ahead" service. Actively promoting "paperless" check-in, continuously improving "easy security" check-in processes, and effectively shortening passenger waiting times; simultaneously launching "one-stop" isolation area change and refund services, providing high-efficiency services for passengers. In response to the winter snow tourism and ski equipment transportation difficulties in Jilin Province, the airport has launched a "ski equipment door-to-door" service, achieving ski equipment direct transportation and delivery, and passengers can travel lightly. "Fengxin" products, meeting passenger special needs. Changchun Airport has continuously improved passenger service quality and service levels, setting up special counters based on the needs of elderly passengers, launching "Love and Assistance" and "Respect for the Elderly" services, and providing solutions for elderly passengers who are not convenient to travel. Focusing on special student passenger groups, upgrading "Spring Invitation" services, launching services to assist disabled university students in changing tickets, purchasing airport bus tickets, and purchasing train tickets, and continuously improving the sense of acquisition of special passenger air travel services. "Fengxin" environment, improving passenger travel experience. Changchun Airport has adhered to the "comprehensive health + service" concept, conducting in-depth cleaning of the terminal building, hot water boiler maintenance, and water quality testing to create a healthy and safe travel environment for passengers. Improving barrier-free parking spaces, blind warning signs, elevator voice reminders, and upgrading barrier-free toilet emergency call buttons and automatic sliding doors to provide special passengers with safer, higher-quality, and more respectful barrier-free travel environments. "Heart" services, showcasing enterprise cultural connotation. "Heart" services, assisting local economic development. Changchun Airport has actively demonstrated the responsibility of state-owned enterprises, serving local economic development, combining Jilin Province's tourism resources, and continuously enriching "civil aviation + tourism" products, cooperating with provincial and municipal tourism departments to hold "Air Travel Snow Festival" and "Air Travel Summer Art Festival" offline activities. Fully utilizing airport location advantages, cooperating with Jilin Tourism Holding Group to establish a "Jilin City Welcome Hall" service area in the terminal building, innovating service cultural presentation forms, using multimedia digital displays, immersive experience forms, and promoting Jilin Province's tourism resources and products, launching travel, accommodation, and play services, and playing a positive role in improving air travel service levels and assisting local economic development. "Heart" experience, showcasing humanistic airport connotation. Changchun Airport has combined regional characteristics and cultural features, continuously stimulated service brand vitality, deepened "With You" service brand construction, and continuously held "With You" cultural theme activities during traditional Chinese festivals for 11 years, creating festive atmosphere, and spreading traditional culture. Continuously creating characteristic cultural transmission platforms, launching "Jilin•Impression" cultural series exhibitions in the terminal building, showcasing Jilin's technological cards, natural scenery, and humanistic atmosphere, and adding unique cultural experiences to passengers' travel. Long wind, green mountains, and beautiful scenery. Changchun Yatai International Airport will be guided by the spirit of the 20th National Congress of the Communist Party of China, adhering to the concept of "putting people first," focusing on passenger travel needs, improving airport service quality, and continuously expanding the connotation and extension of the "China Service" brand, and writing a new chapter of high-quality development of passenger service.